Claro Colombia Selects TCS and VIAVI Partnership to Improve Customer Service Using AI-Based Technology
February 7, 2024 | PRNewswireEstimated reading time: 2 minutes
Tata Consultancy Services (TCS) and VIAVI Solutions announced that Claro Colombia has selected AI-based solutions from a strategic partnership of the two companies to expand and transform Claro's Service Operations Center (SOC). This four-year project supports Claro's customer-centric strategy by redesigning the SOC around real-time network monitoring of fixed and mobile services supported by its networks to ensure availability, performance and capacity. Based on VIAVI NITRO® AIOps and TCS's 4.0 business model, the solution enables early detection and prevention of service issues for the telecommunication company's customers. NITRO AIOps will be demonstrated in multiple use cases at Mobile World Congress in Barcelona, February 26-29, Hall 5, Stand 5A18.
"We are very pleased to partner with VIAVI and TCS to develop our SOC that allows us to count on monitoring, managing and improving the delivery of services and ensure their quality," said Nestor Bergero, chief technology officer of Claro Colombia. "Our multidisciplinary team of 800 specialists, engineers and technicians will leverage this AI-based solution to process vast sources of information and carry out predictive, preventive and corrective actions to improve the user experience."
The solution will model the complete route of Claro's extensive services from its SOC in Ortezal, which guarantees the operation of base stations, HFC nodes, FTTH trunks, digital and fiber optic centers deployed throughout Colombia by the company, supporting aggregation and backbone levels (core and edge). The SOC will rely on NITRO AIOps AI/ML capabilities that can manage multi-vendor, multi-technology, multi-domain network data on a "single pane of glass," providing an end-to-end view of mobile and fixed network services. TCS will bring its 4.0 business model to streamline the design, engineering, implementation and operations across networks, services, OSS and platforms.
From the onset, the project brings direct and immediate benefits to Claro and its subscribers by implementing new AI/ML solutions and techniques that will transform and improve the monitoring, visualization and proactive troubleshooting of the end-to-end performance of services, with a focus on optimizing the experience of voice and data customers on Claro Colombia's mobile network.
"Through this alliance, TCS demonstrates its leadership in the telecommunications sector by offering innovative solutions, such as the implementation of artificial intelligence and the 4.0 business model, that align with the business needs of Claro, a key telecommunications provider in the region," said Marcelo Wurmann, CEO LATAM, TCS. "We look forward to being a part of this transformative project and bringing our long history of successful implementation of cutting-edge solutions that accelerate our partners' digital transformation."
Today's NOC environment faces unique challenges as networks become increasingly larger and more complex, and customers demand quicker and more reliable connectivity. The VIAVI and TCS solution addresses challenges such as vendor/domain-dependent siloed networks systems, lack of end-to-end and real-time visibility, as well as increases in Mean Time to Repair (MTTR). Because the solution facilitates the early detection of service failures and their exact location, it will deliver significant improvements to users' fixed/mobile Internet, television and fixed/mobile telephone services.
"The value of a SOC lies in its ability to keep services running smoothly, secure from threats and optimized for performance. Our partnership with TCS provides end-to-end visibility that helps Claro's SOC deliver a better customer experience," said Eddy Bueno, Vice President, Latin America, VIAVI. "By enabling real-time visibility, predictive maintenance and rapid resolution capabilities, VIAVI NITRO AIOps helps Claro successfully execute its innovative initiatives."
Suggested Items
Alternative Manufacturing Inc. Awarded QML Requalification to IPC J-STD-001 and IPC-A-610
04/24/2024 | IPCIPC's Validation Services Program has awarded an IPC J-STD-001 and IPC-A-610 Qualified Manufacturers Listing (QML) requalification to Alternative Manufacturing Inc (AMI).
Absolute EMS Champions Collaboration Between Humans and Robots in Modern Manufacturing
04/19/2024 | Absolute EMS, Inc.Absolute EMS, Inc., an award-winning EMS provider of turnkey contract manufacturing services, offers a perfect factory environment that seamlessly blends robotic automation with human expertise.
Gartner Forecasts Worldwide IT Spending to Grow 8% in 2024
04/17/2024 | Gartner, Inc.Worldwide IT spending is expected to total $5.06 trillion in 2024, an increase of 8% from 2023, according to the latest forecast by Gartner, Inc. This is an increase from the previous quarter’s forecast of 6.8% growth and puts worldwide IT spending on track to surpass $8 trillion well before the end of the decade.
Catching Up With Chasom Electronics
04/16/2024 | Dan Beaulieu, D.B. Management GroupI recently met with Chasom Electronics’ founding director Anil Kumar. Chasom offers a unique menu of services for companies looking to extend their technology capabilities on a short- or long-term basis. Read on to learn about this very unique service company.
Europe’s IT, Business Services Sector on the Rebound in Q1: ISG Index
04/15/2024 | BUSINESS WIREEurope’s demand for IT and business services in the first quarter rose for the first time in a year, powered by growth from the banking, financial services and insurance (BFSI) sector, according to the latest state-of-the-industry report from Information Services Group (ISG), a leading global technology research and advisory firm.