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Service Engineer – Schmoll Laser and Direct Imaging

Reports to: Field Service Manager

Summary: Provide expert-level service on multiple laser drilling and direct imaging product lines. Maintain high customer satisfaction, timeliness, accuracy, efficiency, cost effectiveness, and safety. 

Duties and Responsibilities:

  • Install, commission, and maintain Schmoll products at customer sites. Perform modifications and retrofits as needed.
  • Troubleshoot, diagnose, and calibrate products via telephone or at customer sites.
  • Handle a wide variety of problems, issues, and inquiries.
  • Provide training for customers and others in the effective operation, calibration, and maintenance of all products.
  • Lead the project management team for retrofit/upgrade requests and recommendations for Schmoll equipment until the end of commissioning and final payment.
  • Assist customers with potential optimization of their machine operations and work with clients on application improvements.

Qualifications:

Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport. 

  • Ability to read and interpret technical documentation, compile reports, and compose routine correspondence, define problems, collect data, and draw a valid solution.
  • Must be able to travel extensively, partly international, to support customer needs. While Burkle makes every attempt to avoid Sunday and Friday evening travel, sometimes it is required.

 

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